Research on the performance measurement model of knowledge management based on Grey relational analysis

Liming Yang, Yanwen Wang, Xiuju Gao

College of Finance, Hebei Normal University of Science & Technology, Qinhuangdao, Hebei, P.R. China

Performance measurement of knowledge management is a decision-making analysis project that involves multiple complex factors, levels and fuzzy uncertain information. On the basis of analysis of influence factors of knowledge management performance measurement, the study established an evaluation index system of enterprise knowledge management performance. Meanwhile, by combining grey relational analysis method and Euclidean distance measurement, a performance measurement model of knowledge measurement was established. Via standardization of different types of evaluation indexes of knowledge management performance, Euclidean distances of standardized evaluation indexes of knowledge management performance and the grey relational coefficients based on Euclidean distances were established respectively. Then the weighted grey correlations of evaluation indexes of knowledge management performance were obtained. In this way, evaluation analysis of enterprise knowledge management performance was realized. Finally, the model and algorithm was tested with a case study. The result proves that the method of combining grey relational analysis and Euclidean distance is efficient and has its application value in performance evaluation of knowledge management.