The empirical research of the relationship between knowledge integration and service capability in service outsourcing

Wenhua Liu ,Licheng Ren, Tiangang Jiang

COMPUTER MODELLING & NEW TECHNOLOGIES 2014 18(12A) 525-532

School of Economics and Management，Taiyuan University of Science and Technology，66 Waliu Road, Wanbailin District, Taiyuan, Shanxi Province, China

A relationship model among knowledge integration influence factors, knowledge integration and enterprise service was built in this paper based on the fundamental theories of organizational learning, knowledge management, learning organization, intellectual capital and ability. Corresponding hypothesis has been put forward on account of this model to do the empirical test using survey data from questionnaires and site interviews, the assumptions of which in the model have been all passed the inspection further proved that knowledge integration factors have important effects on enterprise knowledge integration capability,and simultaneously the ability and degree of knowledge integration have important influence on enterprise service ability.