Logistics outsourcing and selecting of logistics service provider of the e-commerce companies: a fuzzy TOPSIS approach

Yanwen Wang, Xiuju Gao, Liming Yang 

College of Finance, Hebei Normal University of Science & Technology, Qinhuangdao, Hebei, P. R. China

Logistics outsourcing has become the development trend of enterprise logistics operations. A good logistics service provider can improve the customer satisfaction, as also as reducing the cost of the whole supply chain, so it is very important to evaluate the logistics outsourcing service for the corn companies in the supply chain. This paper is an attempt to identify the main factors of selecting satisfactory logistics service provider of the electronic commerce (e-commerce) companies in China. GRA and Fuzzy TOPSIS are employed to evaluate the service of the logistics companies. The managerial implications are also discussed in the last section.